Prisma Data Deletion Request

Last update: July 9, 2026

This page explains how you can delete your Prisma data or request the deletion of information associated with your account.

1. Deleting Local Data

Prisma stores many data directly on your device. You can delete this data in several ways:

• Deleting records, categories, accounts, budgets, goals, or other data from within the application itself.
• Using the deletion options available in the app.
• Clearing application data from the operating system settings.
• Uninstalling the application.

Please note that if your data is only stored locally, Prisma cannot access it from its servers or recover it after it is deleted from the device.

2. Account Deletion

If you have created an account in Prisma or use online features, you can request the deletion of your account and associated data.

To request deletion, send an email to: contact@prismfinance.eu

Include in the subject line: “Prisma Account Deletion”

And in the message specify:

• The email address associated with your Prisma account.
• The platform used: Android, iOS, or web.
• Whether you want to delete only the online account or also the associated synchronized data.

For security reasons, we may request additional information to verify that you are the account holder.

3. Data That Will Be Deleted

When you request account deletion, the following will be deleted or anonymized, as appropriate:

• User account and User ID.
• Data synchronized in the cloud.
• Financial records associated with the account.
• Online configuration and associated preferences.
• Usage data linked directly to the account, when technically possible.
• Information linked to premium features or online mode, except that which must be retained due to legal obligations.

4. Data That May Be Retained Temporarily

Some data may be retained for a limited period when necessary to: comply with legal obligations, manage payments, billing, taxes, or claims, prevent fraud, abuse, or security issues, resolve disputes, maintain minimum technical records, or comply with requirements of app stores or payment providers.

When it is no longer necessary to retain them in an identifiable form, they will be deleted or anonymized.

5. Purchases and Subscriptions

Deleting your Prisma account does not automatically cancel active subscriptions managed by Google Play, Apple App Store, Stripe, or other providers.

If you have an active subscription, you must cancel it from the platform where you contracted it:

• Google Play, if the purchase was made on Android.
• Apple App Store, if the purchase was made on iOS.
• Payment portal or Prisma support, if the purchase was managed via Stripe or another direct provider.

6. Advertising Data

Prisma may use Google AdMob or other advertising providers. Deleting your Prisma account does not necessarily delete advertising identifiers managed by Google, the operating system, or ad networks.

You can manage or reset your advertising identifier from your device's privacy settings.

7. Response Period

We will try to respond to deletion requests within a reasonable period and, in any case, in accordance with the periods established by applicable regulations.

If the request is complex or requires additional verification, we may request complementary information.

8. Deletion from Google Play

If you reached this page from Google Play, you can request the deletion of your account and associated data using the email indicated above. contact@prismfinance.eu

Recommended subject: “Prisma Account Deletion”

9. Contact

For any questions related to data deletion, privacy, or account, contact us at: contact@prismfinance.eu